The rules for using this directory.

NowVetted publishes a directory of residential trade businesses from dated official records. When you send a request from a business record, we pass it to that one business. That is the whole service.

We introduce you to a business. We are not a contractor, a licensing authority, a consumer agency or an agent for any business. We do not quote, inspect, supervise or carry out work, and we are not a party to the work contract between you and a business. Any agreement for work is between you and that business.

These terms cover nowvetted.com: the directory, the business records, the shortlist and the request form. They do not cover a business's own website, a call or email from a business, or the work itself.

Each record names the licensing authority, the licence number, the recorded status, the expiry where the source publishes one, and the date we checked the source. The fields come from a saved export or a saved page, not a live lookup at the moment you read them.

A record is evidence of what the source said on the check date. It does not promise that the licence is still active, that the business still trades, or that the business is right for your job. Status can change after we check. Recheck with the authority before you hire; every record links the official lookup.

We publish a market only when enough records pass our checks. A business that is missing is not a statement about that business. We do not list every licence holder in a market, and a listing is not an endorsement, a partnership, a recommendation or a claim about work quality.

Businesses do not pay to be listed, and payment does not change whether a record is published or where it appears. At launch we take no payment from a homeowner or a business for a listing.

A licence record is one fact about a business. It is not a full picture, and it does not cover:

• Insurance. Ask for a certificate of insurance before work starts.
• Workmanship. A licence is not a warranty, a guarantee or a standard of care.
• Availability. A listed business may be booked, closed or not taking new work.
• Price. We do not publish a price unless a business gives us a rate card, and we do not set one.
• Service fit. Ask whether the business handles your exact job, materials and property type.
• Permits and inspections. Ask who pulls the permit and who arranges the inspection.
• History. Complaints, claims and references are not in a licensing record.

Ask for a written quote, the permit plan, the insurance certificate and recent references. Compare more than one record before you choose.

The form sits on a business record and names that business. You choose the business. We do not choose it for you, rank the records for you or send the request anywhere else.

You give your name, phone number, ZIP code and a short description of the job. You can also give an email address, but it is optional: the request goes to the business whether or not you give one. We pass those details, with the trade and the business record, to that one business. No other business sees them.

The request is free. It is not a booking, an order, a contract or an offer, and it does not create a contract with NowVetted or with the business. The business decides whether to respond, what to quote and whether to take the job.

We do not promise that a business will respond, call, quote or be available. We do not set or take a price, hold a deposit or take payment for work, or schedule a visit.

If a request is spam, abusive, incomplete or sent from a page that is no longer published, we may decline it or ask you to send it again.

If you smell gas, see smoke or sparks, or have no heat in freezing weather, call 911 or your utility's emergency line. Do not wait for a request.

The form has one required checkbox. It names the business and says that business may call or email you about the request, including quotes and offers for the work, and may use an automatic telephone dialing system or an artificial or prerecorded voice for calls. It says consent is not a condition of purchase and that you can tell the business to stop at any time.

We store the exact sentence you ticked, its version, the time, your IP address and your browser string, so the consent can be shown if a contact is disputed. The privacy notice explains this record.

NowVetted does not call or text you. If you give an email address, we send one confirmation email about the request and nothing else: no advertising, no offers and no other messages. If you leave the email empty, we send you no email and the business contacts you using the phone number and ZIP code you gave.

A business that receives a request may not text you. If a business texts you, tell us at records@nowvetted.com and we will act on it.

You can withdraw consent at any time by telling the business. Withdrawal stops future contact. It does not undo a call or an email that was already made.

The shortlist runs in your browser. It holds the records you pick in page memory, sends nothing to us, and creates no request, lead or booking. It disappears when you close or reload the page.

A shortlist does not check availability, price or service fit. Use it as a list of records to compare, then check each one.

We build a record from public licensing data and business websites. We do not charge for a listing at launch, and we do not sell placement.

You can ask us to correct or remove a record. Email records@nowvetted.com with the record URL and the evidence. We will check the source and correct what is wrong. We may keep a short note of the correction and its source.

A listing does not make you a partner, an endorsed provider or a NowVetted contractor, and you may not say that it does.

If we pass you a request, these are the conditions. Use the homeowner's details only to respond to that request. Do not sell or share them, add them to a marketing list, or use them for another job.

Do not text a homeowner who sent a request. Do not call with an autodialer or a recorded voice unless the consent covers it. Do not record a call without the consent the homeowner's state requires. Follow the licensing, telemarketing and do-not-call rules that apply to you.

We may suspend or remove a business that breaks these terms or a law, or that we cannot reach. Paid lead routing, when it exists, is governed by a separate written agreement.

Use the site lawfully and for your own home or business. You must be at least 18 to send a request, and able to enter a contract. Do not send a request for someone else without their permission, and do not send details that are false.

Do not interfere with the site, attempt to bypass its limits, or use it to send spam or abuse.

Do not copy the directory in bulk, resell it, or collect it with automated means without our written permission. Linking to a record is fine.

We may change, suspend or withdraw a page or the whole service, and we may block an address that abuses it.

The site is provided as it is. We take reasonable care with the records and the service, but we do not promise that every record is complete, current or error-free, or that the site will always be available.

The records come from third-party sources and can be wrong, delayed or withdrawn. Links to official lookups and business websites are outside our control.

We are not responsible for a business's work, quote, conduct, insurance, permits or compliance.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profit or lost opportunity arising from the site, a record or a request.

To the extent the law allows, our total liability for a claim about the site is limited to the amount you paid us for the service the claim concerns.

Nothing in these terms excludes liability for fraud, for death or personal injury caused by our negligence, or for a right a consumer has under a law that cannot be waived.

A dispute about work, a quote, a price, a delay or a call is between you and the business. We are not a party to it, we do not arbitrate it, and we do not hold money for it.

Tell us anyway if a business breaks these terms, texts you, or misuses your details. We can remove or suspend a business, and we can correct a record. Email records@nowvetted.com.

If you think a record is wrong, tell us and we will check the source. If we cannot resolve a complaint, you can contact your state attorney general or consumer protection office.

We may update these terms. The version and effective date on this page will change. If a change materially affects how the directory or the request works, we will post it here before it applies.

The terms in force when you use the site are the ones on this page.

Questions about these terms, a record or a request: records@nowvetted.com. Put "Terms" in the subject line.

For a privacy request, use the privacy notice at /privacy. It explains what we collect and how to ask for a copy, a correction or a deletion.